The cancellation policy states that if you cancel your appointment at least 48 hours before the scheduled time, you will be eligible for a refund. The refund process usually takes around 3 to 4 business days for the amount to be reflected in your account.


However, if you cancel your appointment after the 48-hour window, you will not receive a refund. This policy is in place because last-minute cancellations can be disruptive and have negative effects on both the therapist and other clients. When you cancel at the last minute, it takes away the opportunity for someone else who may be in need of assistance to take your slot. Additionally, it undermines the therapist’s schedule and the value of their time.


By enforcing this policy, the aim is to ensure fairness and consideration for all parties involved. It encourages clients to be mindful of their commitments and allows therapists to effectively manage their schedules, maximizing the availability of their services to those who truly need them.